FAQ

Questions, answered straight.

Everything reps and offices ask before they start. Something missing? Ask us directly.

The basics

What is Kitlogi?

Kitlogi is inventory and case-readiness software for medical device reps and the offices and warehouses they serve. Reps scan kit UDI barcodes from the field; offices assign kits to scheduled cases and watch readiness build in real time, on one shared system.

Who is Kitlogi for?

Medical device reps and the offices and warehouses they work with. Reps manage kits in the field; offices assign them to cases. Both sides share one system.

How is Kitlogi different from other inventory systems?

Traditional inventory tools count stock and stop at the warehouse. Kitlogi extends into the field and ties every kit to a scheduled case, so it answers the question that actually matters: is this case ready? It’s purpose-built for reps and office managers, not generic inventory users.

Is Kitlogi a replacement for my ERP?

Kitlogi isn’t trying to be your ERP. It’s the lightweight field layer for kits, cases, and readiness, and it works without a months-long integration project.

Privacy & compliance

Does Kitlogi store any patient information?

No. Kitlogi is PHI-free by design: it tracks kits, cases, and device data, never patient records. There is no field anywhere in the product for a patient name, DOB, or MRN. To be clear about what that is and isn’t — Kitlogi is designed not to store PHI, and we make no claim to any compliance certification. We don’t provide a business associate agreement; confirm your own obligations with your compliance team.

Does Kitlogi support FDA UDI scanning?

Yes, natively. The scanner reads standard FDA UDI barcodes and QR codes, and automatically captures the device identifier, lot number, serial number, and expiration date as part of the normal workflow, not as an extra compliance step.

Who can see my company’s data?

Only your team. Data is company-scoped with role-based access, so reps and offices see the workspace they belong to and nothing else.

Scanning & daily use

Do reps need special hardware to scan?

No. The scanner runs on the phone already in the rep’s pocket. It reads standard FDA UDI barcodes and QR codes. No dedicated scanner gun required.

What does a scan capture?

Kit type, manufacturer, lot number, serial number, and expiration date, pulled from the UDI barcode in seconds. No manual entry, no typos on a 14-digit serial.

Do reps and the office see the same data?

Yes, in real time. A rep’s scan in the field appears instantly in the office portal, and every case notification names the case it belongs to — so nothing gets lost in a group text.

What happens if a kit is expiring before a case?

Kitlogi flags it automatically and blocks the assignment before it becomes a morning-of scramble. Expired kits are badged and can’t be tied to new cases.

Getting started

How long does setup take?

About 15 minutes. Create your company, invite your office, and start scanning kits. No IT department, no integration project.

What does Kitlogi cost?

$100/month for your office — office and warehouse users are unlimited and free — plus $39/month per rep. Every team starts with a 14-day free trial; a card is required at signup and you can cancel any time before the trial ends. Teams that joined during early access keep their founding rate.

How does per-team pricing work?

A team is your office plus the reps it serves, sharing one workspace. The office is $100/month with unlimited free office and warehouse users; each rep account is $39/month on top.

Do I need a credit card to start?

Yes. A card is required to start the 14-day trial, so your team isn’t cut off mid-case on day 15. Nothing is charged during the trial and you can cancel any time before it ends.

Does the rep app work without a signal?

Yes. The rep app installs to the home screen as a PWA and is offline-capable, which matters in hospital basements and loading docks. Scans and updates sync when the connection comes back.

What happens when the trial ends?

If you don’t cancel before the trial ends, your subscription starts automatically at $100/month for your office plus $39/month per rep. You can cancel any time after that — no long-term contract, no cancellation fee.

Does Kitlogi integrate with our other systems?

Kitlogi is designed to work standalone — no integration project required to get started. If you need to connect it to an existing ERP or inventory system, contact us and we’ll talk through what’s possible.

The best answer is your own kits.

Import your inventory and scan your first kit today. Your first 14 days are free.

Card required. Cancel anytime.

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